telus billing support Things To Know Before You Buy

telus billing support Things To Know Before You Buy

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• At this stage, I truly feel I'm staying misled and mistreated. Despite multiple calls and escalations, I however do not have clarity on my savings or a fair resolution to my fears.

Also, our phone line to your house arrived down in the windstorm one other night time, as did our neighbors. We don't make use of a landline any more, even so the cable is in the street and nevertheless linked on the home conclude. I suggested that They only get rid of it absolutely. They explained as I did not have an Energetic landline, they'd not mail a technician out to wash up the wire in the course of the road.

Now it is been two months and my difficulty with the billing hasn't been settled , I happen to be customer Telus for more than twenty years which customer service is horrendous! I requested to speak to supervisor several many times last. She stated she would In addition they required me to go to the store wherever I drop the cell phone off and purchased the phone Once i informed her I did all of it on the net she didn’t trust me?  The cellular phone I obtained the box was opened and there was no Actual physical Sim card and or Sim card I'd asked for an eSIM, which wasn’t there. I had to go right down to the store to have why was my box open up? Why wasn’t my box sealed? Mobile phone fall batteries  is extremely very slow like my outdated cellphone was way much better than this detail. I think they gave me a previous cellular phone is just how they handle customers with prolonged because they  reward loyalty ?!!! 

I identified as Telus CS at eight.55AM Mountain time plus they hanged up on me, stating which i really need to connect with through "frequent Business office several hours". Is this for serious?

If our reply solved your challenge, remember to click Acknowledge as Alternative that will help Other people within the Neighborhood.

 As for loyalty, there isn't a these kinds of matter any more.  Going through precisely the same matter with my Telus residence services.  I’m accomplished with them frequently rising my settlement pricing.  Going again to Shaw when my deal operates out.  

I suppose I'm just previous, but I bear in mind a time when you may phone a business, check with a human without the need of sitting on maintain for hours, and truly get customer service. Many thanks Telus for a fantastic customer practical experience.

If our reply resolved your concern, you should click on Settle for as Alternative that can help others during the Group.

Solved discussions is going to be shut and saved for 90 days, and may be accessed in the Information Centre throughout the My TELUS application. 

I will terminate all of the services property and mobile with Telus and tell my friends and family to take action, that was the Telus customer service worst working experience I bought with Telus

My qualified helped me with my worry and answered all of my adhere to-up thoughts. You've got the most beneficial people working in your case!

The TELUS group acknowledges that our work spans quite a few Territories and Treaty areas and we've been grateful for the standard Awareness Keepers and Elders that are with us nowadays, individuals who have long gone right before us plus the youth that inspire us.

Take note: if The subject is not however lined by TELUS Expert Messaging, You will be delivered using a callback alternative.

The TELUS crew acknowledges that our do the job spans many Territories and Treaty spots and we are grateful for the normal Information Keepers and Elders who will be with us nowadays, whoever has absent ahead of us as well as the youth that inspire us.

The TELUS workforce acknowledges that our do the job spans a lot of Territories and Treaty areas and we've been grateful for the normal Understanding Keepers and Elders who're with us currently, anyone who has absent in advance of us plus the youth that encourage us.